Got Questions?

we have the answers

Got a burning question on your mind about the Bodhi & Ride experience? Check out our most commonly asked questions.

If you can't find what you're looking for, reach out to us via the chat button – we're here to help!

First time RIDER? Watch our 'how to' videos here to begin your Bodhi & Ride journey.

BODHI & RIDE APP

Do you have an app to download?

Please delete the old app.

Our new website has been optimised for mobile phone use (From Oct 2021). You can create a Bodhi & Ride 'app' that is linked to the website and will appear on your home screen. Follow the easy steps outlined here .

You can create a Bodhi at Home 'app' by going to the Bodhi at Home page on your mobile and completing the same steps as above.

Please contact us via the chat button if you need help or ask our team at the studio!

THE RIDE

How should I prepare for the RIDE?

Drink lots of water before the class and BYO water bottle. Good hydration is key to any workout! Wear comfortable workout clothes and bring a change of clothes if you are taking a shower after class.

What time should I arrive?

New riders must arrive at least 20 minutes before the class for an induction. This ensures you have enough time to check in, become familiar with the studio and set up your bike to ensure a KILLER (and safe) RIDE with us! All other riders must be checked in AT LEAST 5 minutes before the class to be able to RIDE.  We sometimes lock the door to the studio for the duration of the class, so arriving early is important.

It’s my first RIDE. What do I do when I arrive?

When you arrive at the studio, head to our reception desk. Our friendly team will introduce themselves, check you in and show you around our facilities. We will give you shoes, inform you of your bike number and set you up. At this stage, please inform us if you have any medical issues or injuries we should be aware of.

*There are 2 QR codes at reception

1) Government QR code for Covid tracking

2) New rider QR code to provide us with some extra details

Do I need my own shoes?

We provide cleated shoes to wear during class. We use cleated shoes because they allow for greater stability and therefore a more productive workout. You can BYO, but please make sure they are SPD MTB compatible (we use mountain bike cleats).
Please note that there is a $2.50 rent fee for cleated shoes when attending via ClassPass.

Am I fit enough to RIDE?

We believe that every-body can take any of our All-Level classes regardless of their fitness level. Our RIDE XTREME classes should only be attended by regular, experienced riders. We ask that you tell us about any health issues that you may have when you get to the studio, such as sensitivity to flashing lights (we use strobe lights), breathing difficulties such as Asthma (we use candles), and any injuries you may have, as well as being pregnant.

Is the Ride Chamber loud?

Our Ride Chamber is loud, but safe for your ears. If you are sensitive to loud noises, we offer earplugs at our front counter and in the Ride Chamber for free.

Will you help me set up my bike?

Absolutely! Our Instructors and Front of House team will teach you how to set up your bike. If you have any questions about your bike, please don’t hesitate to ask us – that’s what our incredible instructors are here for. New riders are asked to arrive at least 20 minutes early to ensure you have enough time to be set up properly.

Can I take photos?

YES – work it! Feel free to take photos, however we do not allow mobile phones inside the studio during class! This is the time to zone-out and disconnect from your text message and instagram newsfeed!

Tag us @bodhiandride :)

BOOKINGS

How do I book in?

To book, all you need to do is:
a) Create an account.
b) Click on 'buy' to purchase class credits and view our pricing options.
c) Click on 'book' or 'schedule' to select the studio, class, and time you want to RIDE.
d) Select your bike and book in. (Please note that our system automatically selects a bike for you, so make sure to unselect it and choose your preferred bike.)

You will receive an email with your purchase and booking confirmation.

Yes. A lot of our classes get booked up quickly, so we ask that you pre-book your RIDE.

I’ve never been to Bodhi & Ride before. Do I need to book in?

Yes. A lot of our classes get booked up quickly, so we ask that you pre-book your RIDE. New riders will be asked to follow the same sign up process as outlined above, so please make sure you arrive early.

I've signed up, can I just show up?

You can. However, we can't guarantee a bike will be available once you arrive.

Are spots allocated in the class or can I choose my bike upon arrival?

The bike you select when booking into a class is the bike you will be allocated upon arrival. (When we are at limited capacity due to Covid-19 government regulations, this may change.)

Can I change my bike selection/allocation?

The only way to change your spot is to cancel out of a class and rebook into the class and select your preferred bike. If there are free bikes when you arrive, our FOH team can move your spot upon request. Please keep in mind that our 12 hour cancellation policy still applies. So if you're wanting to change bikes within that time frame, please contact us or wait until you arrive at the studio.

How does the waitlist work?

When you add yourself to a class waitlist, you'll receive an email confirming your spot on the waitlist.

If a spot becomes available, you'll receive an email and automatically be added into the class.*

*Exceptions: If a spot becomes available with less than 3 hours to go before class start time or between the hours of 10pm and 6am, we understand that you may no longer be able to make it due to short notice or being asleep. Therefore, you'll instead receive an email to let you know a spot is available and you'll have the choice to manually book yourself into the class.

MEMBERSHIPS & CLASS PACKS

Do you offer a free trial?

We do not offer a free trial class but we do have a ‘Welcome Offer’ which is best value for new riders. Visit our pricing page (click 'buy') for more info.

Do classes expire?

Yes. If you are on a membership, then you must use your allocated monthly classes within the 28 days. The RIDE credits do not roll over into the following month. If you are on a class pack or series, whether it is 1, 5 or 10 RIDES, the series has an expiry date.

You can check expiry dates and view your active, used and expired credits by doing the following:
1. Log into your account
2. Go to My Account
3. Go to My Credits

Is my RIDE purchase valid at any studio?

Yes! Your purchase is valid across our 3 studios (CBD, Port Melbourne and South Yarra).

Exceptions:
1) FOMO Friday and Twilight RIDE credits are only valid when booking into that specific class / studio.

2) Our Open Air RIDES and special RIDE events require reservation via a third party booking system. These rides are at an additional fee and cannot be purchased as part of your class pack or membership.

REFUNDS & CANCELLATIONS

What is your refund & cancellation policy?

We are unable to refund classes if you fail to show up to a class you’ve booked. However, in the event that you cancel out of a class outside of our cancellation policy of 12 hours, we will put the class credit back on to your account.

If you don't cancel in time, a $20 no show fee applies for unlimited memberships. Those on other memberships or class packs will simply lose the class credit or may also be charged a $20 no show fee.

How do I cancel my booking?

If you are unable to attend and would like the RIDE credit returned to your account, you must cancel out at least 12 hours before the class by following these steps:

1. Log into your account
2. Go to My Account
3. View your upcoming bookings
4. Cancel yourself out

If it's within 12 hours, we ask that you still cancel yourself out so that those on the waitlist are notified of an available spot and have a chance to RIDE.

OTHER

I see that some classes have different names/themes, what is this about?

We like to keep things interesting, and theme RIDES are just one of the many ways to keep our RIDERS challenged and always excited to clip in. Each month, we add a special theme to a selection of our RIDES across our three studios. It could be anything from a Beyonce-themed RIDE, Queens of pop, RnB vibes, Old School Rock, EDM rides or Rap vs Reggaeton or a Justin Bieber RIDE. Got a brilliant idea for a theme RIDE? Reach out to us on Instagram (our DMs are ALWAYS open) or email home@bodhiandride.com.au

Is there someone to look after my dog while I RIDE?

We absolutely love it when our riders bring in a furry friend! We are happy to take care of your dog while you RIDE but please make sure to let us know in advance so we can ensure there is a team member available to do so.

I forgot my water and/or towel, do you provide this?

Yes! We provide sweat towels free of charge. You can purchase a bottle of water for $2.50. Shower towels have a $2 rent fee.

Do you have lockers?

Yes! We have lockers at each of our studios so that you can store and lock your belongings. Just remember to keep the key with you!

What amenities do you offer?

We have change rooms, showers, bathrooms and lockers. We have hair dryers and straighteners as well as any hair, beauty and sanitary products you may need to ensure you have the best experience in our studios.
Please note that shower towels have a $2 rent fee.

Do you only have studios in Melbourne?

We have 3 x studios in Melbourne (CBD, Port Melbourne and South Yarra)